Strengthening Performance Management in the Public Service

18 February 2012, Comments 0

5th April 2012, Putra World Trade Centre Kuala Lumpur


One of the key qualities of highly successful managers in the public sector is the ability to handle performance management amongst team members. This one day workshop will specifically impart the skills needed for managing performance, giving feedback on performance and to develop the ability to develop members of staff in those areas where performance improvement is needed.  This will include skills in recognizing staff performance gaps, identifying training needs and taking corrective action through positive interventions. At the end of the workshop participants will have developed the relevant skills to conduct performance review and appraisal discussions with their staff as well as the ability to help improve overall performance of their staff.

Learning Objectives:

At the end of the programme, participants will:

•    Develop the personal skills needed to conduct performance review and assessment effectively and fairly
•    Apply the tools and techniques for target setting , performance review, and handling the appraisal interview
•    Build rapport with their staff through giving motivational feedback
•    Understand the processes needed to conduct effective reviews, deal with performance problems and to initiate positive follow up action

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