The Art of Communicating,Influencing and Negotiating by Kevin Ryan

25 April 2014
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Category Event Calendar
25 April 2014, Comments 0

The Art of Communicating,Influencing and Negotiating by Kevin Ryan
28 & 29 MAY 2014


Two Day Program

Day One
Module Topics Covered Activity


  • Why we all need to be more effective communicators
  • Why influencing skills are more important than ever before
  • Why negotiating skills are essential in a fast-changing world
Ice Breaker: Introduce participants and identify individual needs

Mini lecture:

Latest research on communication and influence

The Art of Communication


  • Logical and emotional content
  • The neuroscience of effective communication- creating ‘cut-through’ in today’s noisy environment
  • Verbal & Non-Verbal Communication
Exercise – Nominating who they need to communicate with and who they need to be more influential with
Morning Break
Communication Techniques


  • Empathy & Engagement

(Understanding the other party, analysing their real and stated interests)

  • Active listening skills (summarising, paraphrasing, reflection of content and feelings, open and closed questioning)
  • Creating a memorable message
Activity – using the Connection Wheel to identify points in common
Communication Tools
  • Modes of Communication
  • Communication Purposes (Informing, reflecting, influencing, motivating)

Matching modes to purpose

Lunch Break
Creating and Building Communication Charisma
  • First impressions – how to create a positive impression quickly
  • Increasing your spontaneity

Using prepared spontaneity to create a positive first impression

Communication Scenarios
  • One-on-one
  • Small group
  • Large group
Activity: Modifying content and delivery for different scenarios
Effective Communication
  • Creating ‘cut-through’
  • Building retention
  • Emotionally-intelligent communication
Afternoon Break
The Art of Influence
  • Understanding the principles of influence
  • Influencing Tools
Activity:  Applying the 18 Influencing Tools
The Science of Persuasion
  • Awareness of the persuasive process
End of Day

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