The Art of Communicating,Influencing and Negotiating by Kevin Ryan
28 & 29 MAY 2014
SUNWAY PUTRA HOTEL KUALA LUMPUR
Two Day Program
Day One | |||
Module | Topics Covered | Activity | |
Introduction
|
|
Ice Breaker: Introduce participants and identify individual needs
Mini lecture: Latest research on communication and influence |
|
The Art of Communication
|
|
Exercise – Nominating who they need to communicate with and who they need to be more influential with | |
Morning Break | |||
Communication Techniques
|
(Understanding the other party, analysing their real and stated interests)
|
Activity – using the Connection Wheel to identify points in common | |
Communication Tools |
|
Exercise:
Matching modes to purpose |
|
Lunch Break | |||
Creating and Building Communication Charisma |
|
Exercise:
Using prepared spontaneity to create a positive first impression |
|
Communication Scenarios |
|
Activity: Modifying content and delivery for different scenarios | |
Effective Communication |
|
||
Afternoon Break | |||
The Art of Influence |
|
Activity: Applying the 18 Influencing Tools | |
The Science of Persuasion |
|
||
End of Day |