The Art of Communicating,Influencing and Negotiating by Kevin Ryan

• Why we all need to be more effective communicators
• Why influencing skills are more important than ever before
• Why negotiating skills are essential in a fast-changing world

Mini lecture:

Latest research on communication and influence

• Logical and emotional content
• The neuroscience of effective communication- creating ‘cut-through’ in today’s noisy environment
• Verbal & Non-Verbal Communication

• Empathy & Engagement

(Understanding the other party, analysing their real and stated interests)

• Active listening skills (summarising, paraphrasing, reflection of content and feelings, open and closed questioning)
• Creating a memorable message

• Modes of Communication
• Communication Purposes (Informing, reflecting, influencing, motivating)

Matching modes to purpose

• First impressions – how to create a positive impression quickly
• Increasing your spontaneity

Using prepared spontaneity to create a positive first impression

• One-on-one
• Small group
• Large group

• Creating ‘cut-through’
• Building retention
• Emotionally-intelligent communication

• Understanding the principles of influence
• Influencing Tools

• Awareness of the persuasive process